HELP CENTRE

Yinthread Support

Choose the product you are using for the shortest path back to your reading, purchase, or account.

Yinthread App

Sign in with the mobile number you registered. We send a one-time code by SMS to verify it.
To restore an App Store purchase, sign in to the same Yinthread account that made the purchase and use the same Apple ID in the App Store. Open the VIP and Soul Tokens screen, then choose Restore purchases. This checks existing purchases and does not start a new one.
To delete your App account, open Settings and choose Delete account. The App confirms the request before submitting it.

Open the original saved report link from checkout. Web reports do not use an App account or subscription.
If the report is still being prepared, refresh the saved page or choose Retry. When it is ready, choose Download PDF to keep a copy.
Report links are not emailed automatically. Keep the original link somewhere private.

Email us with whether you are using the App or Web, what you expected, and what happened.

Never send passwords, verification codes, or card details. Do not include a full report link or private birth details in a public post.